Our heating/air unit was 12 years old. Over the 12 year period, we struggled to find an air conditioning company to maintain it. We tried 2 other companies and found them to be either unreliable or lack of concern for prompt service when we needed repairs.
Approximately 2 years ago, we had a/c failure and decided to try Affordable Heating & Air, after being told by the other company it would be days before they could respond. They came out promptly and made the repairs.
Later, when we had more a/c problems, we called Affordable Heating & Air, again! A service representative came out the same day and informed us of the problem. Considering the age of the system, we asked to speak to a sales representative about replacing the system instead.
The sales representative came out the very same day. It was 82 degrees in the house. The sales representative came after office hours and thoroughly explained our options. We asked to compare the different options in price and features and he was very patient in doing so.
Once we decided on the unit, we asked how long before the installation. When we were told by the end of the week, we were happy, but skeptical, since it was already Wednesday. To our surprise, they had the new system up and running by Friday, just as they promised.
After the installation, they gave us a few days to try the system. Then they called back to see if there were any questions or concerns, before scheduling a follow up visit. The sales representative came out and made sure we were completely satisfied and understood how to operate the thermostat.
During our time of crisis, Affordable Heating and Air came to our aid with prompt, courteous and knowledgeable service.
I will recommend them highly to anyone in need of service.
Thank you for your fine expertise service at the beginning of the winter. Cold breezes were chilling my home when I realized my trusty furnace of 32 years was not working.
I feel the introduction to your company was God given. Your service was prompt and the installation of a new furnace was completed with no delays.
I am very pleased with the services from Affordable Heating & Air. My house is comfortable. I trust your service and I have peace of mind with my heating system.
Again, I am grateful for the professional and prompt service I received from Affordable Heating & Air.
We recently purchased a new 3 ton furnace and high efficiency whole house air filtration system. We were most impressed with the courtesy and professionalism of the entire staff. The technicians clearly explained the systems, how to clean the filter, etc. We really appreciate the fact that appointment dates and times were met. The follow up inspections to ensure that the systems were operating properly and the excellent job of cleaning up after the work were appreciated.
We look forward to the same professionalism with the planned maintenance program and would be happy to recommend your services.
For the last several years, my wife and I suffered terribly during the winter months. Our home heating system would dry out the air so badly our eyes and sinuses were chronically inflamed. We would have several bouts of sinusitis and were constantly changing the temperature on the thermostat. It was exhausting just trying to figure out what the problem was with the heating system. We finally decided to switch to Affordable Heating & Air, and we are so glad we did!
Affordable spent several days doing diagnostic tests and actually studied the layout of our home, i.e., the height of the walls, the output of air from the vents and our ductwork. In the end we found out that not only was the ductwork too small for the air intake, but our inline humidifier was improperly installed. We let Affordable “take over” and within a few days, we had all new ductwork; two new humidifiers, a new wall thermostat and a state-of-the-art air purification system. We have been breathing better ever since. We’re so much more comfortable and can set the programmable wall thermostat once and it does the rest!! We highly recommend Affordable Heating & Air, and we look forward to doing business with them in the future.
To whom it may concern:
Recently we purchased a new heating & cooling unit from Affordable Heating & Air in Sylacauga, AL. Our old unit was constantly in need repairs. A representative from Affordable met with us and surveyed our house and inspected the ductwork underneath the house to ensure what we had was sufficient for the unit size. He informed us that the ductwork we had wasn’t large enough for our unit.
We had Affordable install a new unit with larger ductwork and a more efficient return air duct. We are very pleased with the new unit and are comfortable in our home. We also had a filter system installed that has helped tremendously with less dust particles.
Affordable’s staff was very helpful, courteous and competent with their work.
I just wanted to say thanks for the prompt service I received when I called for a serviceman to come to the above property. The serviceman was extremely efficient, pleasant and represented your company well. He explained the problem in detail, was very knowledgeable and very courteous. I have never dealt with your company before, but was very impressed and will be calling you again when I have a need for service again in the Sylacauga area. I am a real estate broker and am marketing some of the foreclosed homes in this area. I just thought you would want to be made aware of the representation your employee made for your company. I know that in my position as owner of my company, I appreciate it when clients/customers compliment my agents.
Dear Mr. Hodnett,
This email is in reference to two of your employees who provided me with excellent service over the past two days. I am writing to inform that they were extremely cordial and went beyond the call of duty in seeing that I was provided with the best service possible. These employees should be praised for how well and quickly they handled my situation. There should be more employees with the training, expertise and great customer service skills of these two. I would highly recommend not only your company, but especially these two individuals to anyone requiring heating and air services.
Dear Mr. Hodnett,
Mere words are truly inadequate to express my gratitude and sincere thanks to you and your wonderful staff at Affordable Heating & Air for the superior job you performed at my home. From the beginning to the end, only excellent professional services were rendered. Thank you so much for your dedication, friendliness and cleanliness.
May God continue to bless you and your staff in your future endeavors is my prayer.
Dear Affordable Heating & Air Team,
We recently purchased a York unit for our home. From the moment we had our 1st home visit from your team to the final home unit installation and visit, your staff was friendly, professional and dependable. It was refreshing to find a business that truly wants to please their customers and stands behind their product. Thank you! We appreciate your loyalty, hard work and dedication.